Pharmacist Suzanne Stepp is well-known for her caring attitude toward her customers at Ingles Pharmacy in Chatsworth.
Chatsworth resident Tony Duckett said he was pleasantly surprised when two Saturdays ago he visited the pharmacy to pick up a prescription for his wife and saw something he didn’t expect. A man whom he overheard was on an insurance plan that required him to co-pay had what seemed to Duckett like “10,000 prescriptions” to pick up.
Duckett said he saw Stepp take the man’s order, walk to the back of the room, take a credit card from a small purse, and swipe it.
“Then, when he gets ready to pay his co-pay, she says, ‘No, I’ve already taken care of it for you,’” Duckett said. “That’s the kind of kindness you don’t see every day. There’s still some good out there in the world.”
Pharmacy technician Mandy White said she’s witnessed that kindness before. About a week ago, a woman whose house had recently burned down came in to get her medications, and Stepp did the same thing, she said.
“She does do that quite often actually,” White said. “If there’s ever somebody that can’t pay for their prescription, she’s usually willing to help out with that.
“She has a very big heart. She’s a very sweet and nice person. All of our customers just think the world of her.”
Stepp could easily have told those customers to apply for aid through a government agency or a local charity if they couldn’t pay for their prescriptions. She could have made them pay, knowing that if they did they’d struggle to meet other obligations. She could have simply turned them away. Instead, she saw a need and took it upon herself to fill it.
For using her profession to help those in need, The Daily Citizen names Suzanne Stepp Citizen of the Week.